Bad sales service

I went to hirsch in Springfield several times to query about a gas oven as a small baker that I am. I was advised that smeg oven will be ideal for my needs. It’s a 90cm and it bakes.

We had concerns that the baking may not be effective as the internet explains that the temperature fluctuates however the sales representative insisted that it bakes and that its good for my needs. (Gas oven to decrease the electricity and it’s 90cm to bake more in less time)

Smeg oven was then bought under those promises that will deliver however that isn’t the case.

The gas oven doesn’t bake. I advised the sales representative that it doesn’t bake and he stated that he will get me a smeg technician. I asked for their number and got the technician myself.

Smeg technician came, we baked together and he also came to the conclusion that it doesn’t bake and advised that he will definitely contact hirsch to organize one that does(meaning that he will facilitate for it to be exchanged). Technician didn’t fill in the job card and left under those basis. I was satisfied with the conclusion and trusted the technician as he stated that I mustn’t worry he’ll sort everything out for me

A week later, call the technician to find out what’s going on?? The technician cuts me thrice whilst talking and due to anger I raised my voice the third time and then asked for his managers number, technician dropped the call. (Very poor customer service)

Called hirsch and advised them of what’s going on. Hirsch then stated that the technician advised that there’s absolutely nothing wrong with the stove. I was advised that should I want to return it there’s 30% handling fee.

I’m very disappointed by the after sales service I’ve received from both hirsch and smeg technician. I bought the oven promised that it’s the oven for my needs and since it’s not I must now pay for the handling fee when I wouldn’t have bought the oven from the word go if the sales representative was honest and in a hurry for a sale.