Bad attitude Bad service, Whats going on?

The AEG hob and AEG oven we purchased ( CJK CLARK ) in July , the hob keeps switching off for no rhyme or reason , ( the AEG oven is ok ) they , Hirsch have been twice and still not fixed , the initial complaint submitted in September , but not rectified and they wish to repair . They do not recognize the initial complaint and have started a new file . They are allegedly not happy with the initial report by the Hirsh technician , Mohammed (sp) ,he was to respond with solutions .<br> <br> We have advised them ( Hirsch of the fault with the AEG hob ) that if they need to repair the AEG hob they need to give us a replacement unit or replace the entire AEG Hob unit . The branch in HILLCREST is being rather ambiguous and unhelpful in the action . I gave them my e mail address to contact me with an update, which he they have failed to do so ( a couple of missed calls to my mobile to which In have not rep**** ), the initial sales assistant was Mr. Rodger.....who is now mute. The complaint about the faulty AEG Hob was initially made by me to the store operations manager..., the present store manager interfacing is said to be verging on the evasive. (Email