BAD "after-service" from Hirshes and SMEG

<p>I baught a SMEG Stove from Hirsches in 2014, I also baught a "extended" guarantee of 6 years.</p> <p>More or less 1 year ago the "bake" setting did not work, I waited 5 days for SMEG to contact me, after they contacted me the technician came to fix tit, but at the end, he did not even have the correct parts, I had to wait another 5 working days for them to install the part.</p> <p>No, again, 1 year later...the same thing broke (Why????) </p> <p>I contacted Hirsch's on 19-06-2017, lodging my complaint, they said that they will contact me, so I received an Reference Number (137713) "confirming" that they received my complaint. Eversince NO call from Hirsch of SMEG. On Monday 26 June 2017 (Tel: ********** , Time: 11:14) a lady from Hirsch's phoned me to hear if my problem has been sorted, so I told her, No, and I just get no response, so she promised me that she will sort it before the end of the day (Monday 26 June 2017), and she did not keep up to that promise???? So today 28 June 2017 I have to phone Hirsch's again to follow-up on my "cmplaint", so they have me transfered from one person to another, and at the end of the day all they can say is: we had a "glitch" on our system? What in the world??? If they have a "glitch" on the system, then how is it possible for the lady to follow-up on my complaint on Monday? Now, when they contact me to give the excuse of the "glitch" which I think is nonsence, the say that SMEG's technical department will contact me either later today or tomorrow... </p> <p>This is just not exceptable, if they have/had a "glitch" on their side, I will suggest...YOU JUMP TO THE GUN AND PHONE THE CUSTIOMER IMMEDIATELY! </p> <p>Just now, Hirsch's "extended warrenty" (Tel: ********** , Time: 11:41) department contacted me, telling me that the complaint was only lodge on 26 June2017! No that is ab****ely nonsence, how is it the possble for me to get an text/sms from Hirsch's on 19 June 2017??????? Can somebody PLEASE explain that to me? </p> <p>I had it with these 2 companies, if you advertise that your company is so good, then why do you give such bad "after-service", this is ab****ely a disgrace. </p> <p> </p>