Awful service

I bought a Hisense tumble dryer for my daughter on 23 December 2020 from the Hillcrest branch. Not even 3 weeks later it broke. I phoned Hirsch on 13 January 2021 & was promised that a technician would phone me in the ne t 24 hours. I heard nothing & phoned them on Saturday 16 & was told sorry tha call wasn't logged. I received an SMS today to say fault has been logged & I would be contacted this week. Completely unacceptable. This appliance was less than 3 weeks old when it stopped working. ******* customer service. My advice-dont buy anything from Hirsch,s.