Avoid buying appliances from HIRSCH and definately not a DEFY!!!!!!

I wanted to buy my children a wedding gift and gave them the money to buy an appliance. For some unknown reason they went to HIRSCH and bought a DEFY washing machine there. I have all my years used Defy appliances and thought the children made a good choice. Within 3 weeks it started making awful noises and jumped around. They sent a technician but promised it will be replaced. However nothing came of the replacement and now 5 months later it finally broke. the technicians came out but is giving cochroaces the blame for the final breakdown. this unit has been with them for not even 6 months - and their house is fumigated. For all we know the cochroaches were there before the machine was delivered to them. However, this is not the major complaint, it is the service. Defy never came back to the children advising them what to do, the cost involved, etc. It is now 2 months that they have to sit without a washing machine. I am also hugely disappointed in Hirsch for their backup support. I have been to see Hirsch and the day I was there they promised to follow up and send e-mails. We have not received any calls or emails from Hisrch assisting us in this issue. , I really don''t know why my child went there to purchase the appliance with them. Most disappointing experience I have had with Hisrch and Defy!!!!! Not a very good partnership.