Arrogant & Zero Customer service

I bought a Kenwood Juicer machine which did not work as expected. I returned it to the shop & they told me that I must pay a handling fee while they take the machine in for inspection to the OEM. I refused to pay the fee & demanded a refund. They promised to pay the refund in 3 day's time. After not seeing the refund into my account, I went back to check what is the problem. The manager promised to rectify it in a day's time. It's been more than 2 weeks & no refund. The manager was arrogant & looked down upon me. If you ever makes a purchase there & the equipment you buy does not meet your expectation, you are guaranteed to be sent from pillar to post without receiving your money back. Daylight theft, ******* & bullying by Hirsch management...