APPALLING CUSTOMER SERVICE/TERRIBLE COMMUNICATION

If there was a ZERO STAR I would have given it to Hirsch's Milnerton Cape Town. Your staff are all *********** at resolving any issue and are total time wasters. I would never recommend Hirsch's to anyone! The after sales service is the worst that I have ever come across.

Not even your amazing promotions are worth the agony caused by your appalling service.

I purchased a Samsung refrigerator on the 19th December 2021 from Hirsch's Milnerton, spoke to JEAN and LAYLA. Fridge was delivered to me on the 20th December 2021. As I'm planning to store the fridge until I move into my new place in a couple of month's time, the fridge was left in its box. The purchase came with a BUY AND GET PROMOTION, which required me to open the box for the serial number. Upon doing so I noticed that there was a mark/scratch on the door which could not be felt rather seen.

I then contacted Hirsch's on the 22nd of December 2021 (which is 3 days after purchasing the fridge) and spoke to LAYLA, they refused to swap the fridge and said they will get a technician out to inspect the fridge. The technician only came out around the 5th of January 2022 and upon inspection, it was said that the Fridge had an OUT OF BOX failure which is total BS* as the Hirsch's delivery guys boxed the fridge again after delivery and it's been packed away and not even being used for me to damage.

I barely got follow up calls ,if any at all to provide me with any update. I had to continuously call and be told that the staff you need to speak to are busy. You leave your contact details and arrange a call back which just never happens (not that I'm surprised at this point).

The 11th January 2022 LAYLA tells me that Samsung won't swap the fridge and nor can they as they claim it was an OUT OF BOX FAULT and not a MANUFACTURING FAULT, even though the scratch can't be felt, which means it can only be a MANUFACTURING DEFAULT, LAYLA also tells me that my 7 days has long passed and I can no longer return/or swap the fridge even though she is fully aware that I made contact with her 3 days after purchasing the fridge. (if only I had demanded a refund on that 3rd day and had not wait for it to get to this point today) I trusted Hirsch's and their staff to sort out my complaint, only for them to drag this whole issue out for longer than 7 days so that I have no leg to stand on and for me to end up being the loser at the end of the day.

Not forgetting all the calls made between hirsh’s and Samsung whereby Samsung had no indication of anything logged on their end for my complaint.

Lies and miscommunication to say the least!

Congrats, you've won this time but you'll never get another cent from me, This level of customer service is PATHETIC for such a reputable company.

I was a first time buyer from Hirsch's and it was definitely the last!!!