An open letter to Margaret Hirsch

I have been a customer of Hirsch for many years and have always opted to buy from you because although I can get cheaper the service used to make up for the price difference. However my last two purchases have changed that opinion and I will not buy from or recommend again. The details are in my file at your Service Centre in North Coast Road Durban but a brief description of my issues is as follows. I purchased a Smeg Dishwasher on the 5th June 2017 from your Gateway Branch. It was not working from the first day and I logged a call with Hirsch service centre who advised they would contact Smeg. It did not work for over a month, even though Smeg, thru calls to Hirsch came out 5 times and I finally said ENOUGH replace the machine which they did and it now works fine. The amount of time I wasted on calls to Hirsch and to Smeg as well as time I had to spend at home was extremely frustrating. I purchased a Samsung Washing machine on the 13th Nov 2015, it has a one year warranty and I took out extended warranty. The machine worked well for 18 months - gave me no trouble and I used both Omo and Ariel in the machine with no impact. It went wrong a couple of months ago and I logged the call with Hirsch service who then passed it to Samsung. The engineer came out and advised it is because I use Ariel and ONLY OMO can be used. A further five calls later your records will give you the detail the Machine is not fixed and the last tech once again said it was because I was not using OMO which I am and have been since the first call. The Hirsch manager who I have escalated to on both occasions, Vishay does nothing except phone the manufacturer and yell them to phone me. I appeal to you as the owner of this business to investigate and come back to me ********** 534 Suzanne Lenferna De La Motte.