After sales service at Hirsch's

My wife bought me a ice cream maker from Hirsch's and after only 6 uses the ice cream bowl sprung a leak and oozed the gel that is used for cooling into the ice cream. I could not claim from the manufacturer, Krups, as it took me 3 years to use the machine 6 times so I went back to Hirsch's to see if I could get a replacement part. They could not help me immediately but promised to get back to me the following week with a quotation. After 3 weeks I had still heard nothing so went back to Hisrch's and spoke to the store manager. This at least got some result: not a replacement part or a date when a replacement part may become available but at least a phone call keeping me informed. If you intend using Hirsch's after sales service department only deal with the store manager, It appears that the service support staff are there only to keep their seats warm. With regards the product, I would not recommend Krups.