After sales service and customer service

<p>I have had unpleasant and disappointing experience with Hirsch’s Boksburg after sales. I drove on Friday early, before 9, to Hirsch’s Boksburg to take my TV in to get a quote on repairs. I was told by Judy that my TV is too big to take in by the branch. She said that I have to take the TV home which they (I think a technician) would then come and collect and that it would cost R450.00. She said she would contact me later to inform me when. By Saturday 12:45 no one has phoned me. So I decided to phone and only on the forth try did someone answer. That person was Judy she still have not logged the call for a collection. I was furious and told her off. Her supervisor or the 2IC phoned in which I explained the whole thing again. I heard him say that on this TV is an extended warranty and he too said he would get back to me.</p> <p>It is Monday I tried to phone twice and no one answered. On the third try did someone only answer. I spoke to the manager and still he doesn’t know of it, he also said he will phone back and still no call was logged. I went to collect my wife that is when the manager only phoned back after 5 o’clock. He told me that I have to pay the money first before they will come and collect. Then only I got an sms that a call has been logged.</p> <p> </p> <p>I had to phone after Hirsch’s to ask them what is happening and not Hirsch’s. I had beg to find out what is going on. Do you think any customer would like to be treated this way? Well I don’t and it is pathetic.</p> <p>There is no service and your staff does not have the decency to call customers back or tell them to pay the collection money first before a collection would be done.</p>