Absolutely Unprofessional

This store will assist you with the best service when you are just about to make a purchase but the same cannot be said when you have to return items. Bought a fridge at their Centurion Lifestyle branch and to my dismay, the fridge I agreed on with the salesman was not the one that was delivered, I requested that the store fetch this fridge and give me a refund and that was agreed. I struggled for a whole week trying to get them to fetch this fridge, making unnecessary trips because of delivery mishaps, postponing plans because I was told that delivery would be made on a certain date and making numerous calls to get them to fetch what is theirs. I was told to email my banking details in the mean time and that payment of the full refund would take 2 to 3 working days. It's been another week and I still haven't received payment of the full refund. When I called to inquire about this AGAIN, the salesman asked if the fridge was finally picked up... like almost a week later! Absolutely draining to follow up on something that is the store's fault so many times! Nothing relating to this sale has been handled professionally. Yuck!