Absolutely Poor service - Hirsch Umhlanga

I ordered and paid for a Samsung fridge, Defy microwave and a LG washing machine from the Umhlanga Hirsch branch, with a scheduled delivery for 13 July at 12:00 midday. I received a call stating that the washing machine was damaged during the loading and that a new washing machine will be sent end August only. This is obviously unacceptable to wait that long. I requested that a another washing machine be given to me until the new stock has arrived. It was agreed that a floor demo model will be sent in the interim. 4 hours, no delivery arrived. I contacted the store, only to find out that all items have not been dispatched because my details cannot be picked up on the system due to the sales person not invoicing the purchases. Unfortunately, this is not my problem. If I have paid for all the items and sent proof of payment which has been acknowledged, then your internal issues should not effect my purchases and delivery. The floor manager insisted that he cannot dispatch because the items were not invoice. He confirmed that payment had been received because he managed to pick up my items on the system. The other issue i had was that the flat service lift, gets locked at 1530 everyday, additional charges will be incurred should the gate need to be opened after 1530. The manager from Hirsch Umhlanga, refused to release my items until he had properly invoiced it on his side. If you have my money and have confirmed payment, your internal issues are not my problem. You should stick to the schedule of delivery because I have made the necessary arrangements on my side. I have also taken time off work to ensure that I am there to receive the goods. After much debate and arguments with staff and the manager, I finally received my items at 1715 that afternoon. I had to make a special arrange and pay an after hour fee to get the service lift opened as well. I was given a replacement washing machine but 3 days later, no feedback from the store stating that the new washing has been order and will arrive by ???, no apologise for the inconvenience caused??? I am certainly not happy with this kind of service from such a reputable store. A week prior to this, I also purchased a Russell Hobbs Kettle and toaster, a 6 piece pot set and a Russell Hobbs steam iron from Hirsch. I think for the amount of business that was given to Hirsch which could have gone to any other store, I deserve much more professional customer service and etiquette than that!!!