Absolutely Distrusting Service

I bought a fridge/freezer from them.

I bought it over 3 years ago and luckily i took the extended warranty out on it.

I to date still am waiting for a response from Hirsch and Samsung. My emails now get ignored and since the 9th of January I have no feedback.

What or how do i get my freezer fixed or are they going to wait for the extended warranty to expire then tell me to buy a new one.