Delayed, Disorganised, and Disappointing: Our Experience with All-Hire and Hidden Fees

Our experience with All-Hire has unfortunately been disappointing and marked by a lack of professionalism. While the company is quick to secure payment, the level of service delivered does not reflect the same urgency or reliability.

Despite confirming our requirements—including the need for a TLB operator—a full week in advance, All-Hire failed to deliver on the agreed terms. Their inability to provide an operator on the scheduled day resulted in an unnecessary and costly one-day delay to our project. To make matters worse, when the TLB and operator were finally dispatched the following day, they arrived over two hours late, compounding the disruption.

Additionally, we encountered hidden fees that were not disclosed upfront. These charges appeared to be designed to reduce the amount of the deposit returned, which feels both misleading and unfair. To date, we have only received a partial refund, with the remaining balance still outstanding despite follow-up communications.

We expect transparency, accountability, and basic reliability from any service provider. Regrettably, All-Hire fell short on all three. We cannot recommend them based on our experience.