Broken pump and poor customer service

I rented a pump to drain my pool. I drove to hire all in Solomon Mahlungu, they quickly assisted me and I drove home to use the pump. After about 90 minutes the pump was obviously not working properly as it ont removed about 15cm of water in the pool. I phoned them, returned the broken pump and went back home. I also rented 20 meters of the flat pype. This pype was so so full of wholes that almost a third of the water was sprayed all over my garden. The fact that the pump didn't work and that it had to be returned is one thing. The fact that the staff didn't even apologize for the inconvenience that Hire All put me through is the wurst. I would recommend that people how won't to rent tools, definitely make use of a different company or a different hire all branch.