Most pathetic service and *********** staff

I booked my stay with this hotel to come through in March but then we went under lockdown. after struggling to get a voucher from them, i am now struggling to get booking confirmation for the dates that i selected. i called their stuff members who always lie and say they will send me my booking confirmation and any additonal amounts i need to pay. i regret booking with these people because the worst thing is that they have a no refund policy.