********* Business Practice - Hino Midrand

We booked in our truck for a service and a roadworthy at Hino Midrand last week. We were then contacted to come and collect our vehicle, as the service and repairs that needed to be done, that were authorised by us, had been done. When I asked for the Pro Forma invoice, I was told that they had forgotten to add some of the parts to the quote that we had approved. <br> <br> I then complained, and I asked Cecilia (service advisor) to please chat to the manager about it, as its not our fault that they had forgotten to add these items to the quote. She then phoned back, and said, if we don't pay for the parts that they had forgotten to put on the quote, they will just take them out, and replace with the old. I said NO. I then phoned the manager, Hennie, who advised me that they made the mistake, and they will give us the truck as is, and we can pay the price quoted on. <br> <br> When our driver got back, he told me that they had removed some new parts and replaced with old ones, whilst he was standing there. I am so disgusted! How totally *********! I also phoned head office, it has now been two days, no feedback?