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Sonja V
1 reviews | Active since Mar 2009
15 Nov 2017, 15:15
NIGHTMARE EXPERIENCE AT HINO WEST RAND
Purchased a new vehicle from Hino West Rand in September 2017. Mechanics of tipper broke a week after delivery. Only received the vehicle back on 11 November 2017. Windscreen cracked, black paint all over the front of the vehicle and you can clearly see that the back of the vehicle was sprayed whist dirty. We hereby demand this matter to be resolved urgently. Andre Jordan at Hino West Rand does not want to assist us. This is not acceptable and request that our rights in terms of the South African Protection Act 68 of 2008 is adhered too. If we cannot get this resolved we will demand the cancellation of the transaction.
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Sonja V's updateReviewer Update
16 Nov 2017, 09:09Toyota South Africa phoned me now, advised me that they cannot take responsibility for the cracked windscreen, even though they cannot provide a condition report that the windscreen was cracked when they took delivery of it. If the windscreen was so badly cracked when they collected it surely they would have made the customer sign a report stating same. I am not leaving this. You buy a brand new vehicle from Toyota and then you get a badly sprayed vehicle back with a cracked windscreen. Stay away from Toyota.
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Sonja V's update16 Nov 2017, 09:09
Reviewer Update
Toyota South Africa phoned me now, advised me that they cannot take responsibility for the cracked windscreen, even though they cannot provide a condition report that the windscreen was cracked when they took delivery of it. If the windscreen was so badly cracked when they collected it surely they would have made the customer sign a report stating same. I am not leaving this. You buy a brand new vehicle from Toyota and then you get a badly sprayed vehicle back with a cracked windscreen. Stay away from Toyota.