Worst service ever received

I booked for a spa treatment more than three weeks in advance only to be informed by the receptionist upon arrival that the booking was made for a different time. <br> <br> He insisted that the error could not be on his part. He then went on to hurl insults at me when I told him that I am certain of the booking time. <br> <br> Apart from lacking professionalism, the receptionist is the rudest person I have ever encountered with a client facing job.<br> <br> I am absolutely disgusted by the service and shocked that any establishment would employ a receptionist that has the audacity to insult customers in a childish manner.<br> <br> Pathetic service, terrible attitude. I will never recommend Hilton Spa Boutique.