Terrible service at Hilton Hotel Durban

I arrived at the Hilton on Friday 05 January 2018 at 08:30 am.

The staff at the reception were so unfriendly and unhelpful. We requested an early check in and they told us we could only check in at 12. My family and I went out in the mean time and got back at 12:30 asking we could check in. The receptionist told us we had to wait but couldn’t tell us how long as he “just doesn’t know how long it will be”.

We waited for 2 and a half hours to get into our room!!! When I asked why it’s taking so long the receptionist was rude and full of attitude saying “I can’t help you we just waiting as informed the other lady that’s with you”

At breakfast, the female staff were having their own discussions while we waited for them to assist us. They seemed irritated whenever we asked for assistance.

The breakfast menu was monotonous and had a poor selection.

The concierge was never at the desk and whenever we needed help we had to wait at the desk for 5 mins until someone came to help! On Friday night I wanted to ask for a 2pin plug the receptionist looked at me said “I can’t help go the concierge” in a very rude manner like she was irritated. The concierge didn’t pitch up but a handy man saw me waiting and helped immediately.

The staff at the Hilton were just so unfriendly and so unhelpful and it seemed like they were very upset with where they work.

For price that the Hilton charges the service is that of a 1* Bed and breakfast or even worse.

I sincerely hope the service improves but one thing is for sure, I definitely won’t be coming back anytime soon!