Terrible service

Got here to the hotel and have been a diamond Hilton honors member for the last 4 years . stayed at the waldarf Astorias and Hilton Worlwide but this has to be the worst hotel in durban . Badly run and not professional at all . Checked in for a night and asked to give me the room that is normally given to me ) which is available at the moment and as being loyal to the Hilton brand but refused to give it .instead a small little room .no welcome note grubby bed, Bins were not cleaned and no amenities . Asked to speak to the GM but they say his not available till next week . So I asked what do we do if there is a problem . So they send out the chef and say that he is the highest in charge (Martin chetty) the lady at the front desk was very arrogant and stroppy and kept rolling her eyes at me and could accomadate me at all (Sadia Hoosen) who had a very flippen attitude . This hotel is really run down and I would recommend it to anyone . Hilton normally pride themselves on Sevice and hospitality.When I told the head chef (Martin chetty) that I would put this all to paper he said by all means and shrugged his shoulders.gone to the dogs &unprofessional and Indian run!very dissapointed