Shocking result for anniversary trip - #***

I booked a 1 night stay in the Hilton (Durban) on the Agoda website as part of our 15 year wedding anniversary weekend which included breakfast. I purposely selected an advertised room which included a big free standing bath as my wife enjoys taking long baths... especially after the amount of traveling we did for the weekend. After receiving my booking confirmation I contacted the hotel to confirm that all was in order but I was told that there was some sort of error as my booking did not include breakfast as per my online booking confirmation had suggested... The lady that assisted me then promised to correct this and called me back afterward asking me to cancel my online booking as she has been a new booking on her end for us and that included the promised breakfast. I followed orders and cancelled our booking with Agoda.

Upon arrival I was shocked to find that our room was nothing like the advertised room we expected and the bath... feeble to say the least. The room was "dated" and dirty, broken tiles in the bathroom and both the television and the window did not function properly... I contacted the manager but I was told that there was nothing wrong with the room and after I requested that my booking be cancelled and I be refunded to go elsewhere I was told that the actual room I booked was in fact available but I had to pay double the fee I paid for my stay initially. I was shocked at this sort of treatment and although the manageress (Cleopatra) tried to be polite and helpful this left a bad taste and I for one will not return to this hotel unless this matter is addressed ASAP? My contact details are: ***