Poor business ethics

<p>On the 01st of October we booked supper for 13 people at Hilton hotel in Durban and when we get there no one knew that we were coming and we waitied there until they called the person who did the booking for us, and we noticed that they did not even prepair any table for us. 9 people who came and after the supper we were told that they are going to refund us although it may take time then we left. Right now when we enquire about the refund as we agreed with them, they are telling us that we are not going to get a cent as a refund they are now claiming to have cooked for 13 people they are saying we need to make another arrangement to come to them so we can utilise our money if which I found it very strange because they waited for us to leave Durban after that they are bringing up ********* stories.</p>