NO SERVICE WHATSOEVER

<p>I stayed at the Hilton in Windhoek. I arrived at 6pm local time. my room was not ready even though checkin is at 2pm. i waited for more than 30minutes at reception whilst they tried to figure out what to do. then the wifi did not work. the guy (Wilbard)attempted to assist but then advised that there was nothing that they could do as they did not have a technician at hand. i called to enquire about dinner only to find out that my room was booked on a room only basis. i told them that this was incorrect and that i had the voucher showing that breakfast, lunch and dinner was all included. i was asked to email the voucher and of course i couldnt because there was no wifi. i then sent it from my phone to Wilbard. not sure what he did with the email because he reassured me that it would be sorted, but as usual it was not. the next morning at breakfast was the same issue. they had no record of it. i go to reception only to find out that they did not know what hapened to the email either. is it rocket science to give decent service? all i expected was for the basics and even that could not be done without an issue!!</p>