No response for two weeks
<p>I booked via booking. Com and recieved the best service, updates and emails, but still haven't received any of the emails responded to from the hotel. </p> <p> </p> <p>Even gave my credit card details and kept saying it was wrong but it wasn't, and then I used my spouses and it said the same thing. Had to call the hotel myself and sort it out. Why should I go out of my way?? If my details are not going through at least call me. Also, askes if I could check in early and still no response from two weeks ago. </p> <p> </p> <p>How does a 5 star hotel have this bad reception? Today is my stay and I received nothing from the hotel. After reading all the poor comments I really didn't want to go through this means but now I know why people have complained. </p>