"New" Level of poor customer service

I am very disappointed and frustrated at the lack of customers service of Hilton hotel in PMB. It all started when I called in to make a booking which took about 5 mins when Ayanda grilled me with questions and was taking very long to do the booking. Eventually got a room and upon check in was allocated room 216 which was reeking of Paint and door varnish, paint marks and dirt on the tiled part of the floor but I overlooked that and slept as I was exhausted. I was assisted by Ayanda who did the transaction, took my drivers license and didn't return it. The whike night she didn't realise this and In the morning I left for Durban. It is only when I wanted to drive to Work that my licence wasn't returned. I have called the "NEW" Hilton hotel over 7 times and spoke to various people (Simo, Charmaine and one Male staffe) who all claimed to report to management however no feedback provided. Up to date Ayanda still hasn't called ti apologise or even acknowledge her mistake. Yesterday I eventually spoke to Charmaine who claimed to be Ayanda's manager and claimed she was only told Tuesday afternoon about this case...However up until Wednesday she didn't see the need 4o contact me nor arrange for my license to be couriered to me... She also promised to call me back but hasn't, I also requested her to send me an email with feedback or the outcome but she hasn't.

Another issue: My partner dropped an iPhone charging cable on the corridor and we called several times and none of the staff had an idea about it... Fortunately my partner had a business meeting in the area Monday afternoon my partner went there Physically and at reception it was declared lost and NOT found but when he went to check at the bar area they gave it back to him... very strange as Reception staff was adamant that it was lost and that they had confirmed with other all sections of the hotel. It is really sad to have to experience such poor levels of customer service and service standards from a "NEW" Hilton hotel. I have been without my Drivers license for 4 days now and have lost 4 days if income since depends on me driving to work to earn a living. I am really unhappy and NEVER wish to visit your establishment if staff attitudes dont change. I am even doubtful that I will get my license back.