Disgusted and mistreated!

<p>It is August 2017, back in Nov 2016 10 months ago, after two meetings our business was asked to supply water dispensers and purification to the Hilton in Sandton. They were not happy with previous supplier and wanted to go green with filling their own bottles , purified from tap. They did not want to go for our premier coolers, except for bar and gym area and believed economy coolers were suitable and cheaper for their staff. Sadly none supp**** to their staff in laundry rooms where it was super hot and uncomfortable. After booking an entire day for installing three purifiers and 8 coolers ( later Increased to 9) our employees were waved off as they did not have time to deal with us. The second visit the same had happened and our tecnician were waved off. ( we incur call out fees and expenses for dispatching a team !!) I was told the agreement will be signed and returned on numerous occasions and till this date have never received. I was called back on two occasions to propose again more work they wanted done at hotel but still did not receive paperwork for initial I stallations planned and coolers delivered ? By February I had still not received payment or the go ahead to finish installation, and yet another meeting took place . By end of May still no payment I was briefly told over phone to collect equipment they decided to go with another provider ! I said no problem as I still have not been paid and immidiately sent driver and our branch manager to collect ! He was treated badly by staff members , as well as my manager. A second trip had to be made as not all cooler were found ... After sending driver back on numerous occasions to find our coolers , I got a call from procurement managers assistant saying we can not collect our coolers as they have purchased them from us ..( not true at all)... I had at this point after begging and actually crying on the phone ( out of frustration) received 50% payment. For the rental ( not purchase ) of the coolers ....finally after requesting the GM call me personally, no call, I got a call from the procurement manager himself .... Besides talking to me on the phone shocked in disbelief that I could be upset about it all, I then had to listen to his rant on the phone of why I did not contact him directly on his cellphone ( which after a few attempts and calls not returned and numerous messages I had already given up at this point ) I was told no listen to me no listen to me over and over till I eventually gave up and said I will charge him for my coolers not returned .he kept on telling me how I don't know him and everyone likes him which really does not matter to me at this point .....I was more concerned about my loss of income for the past months .... And the remaining balance unpaid ...owed to me. I am disgusted with the arrogance having dealt with this man, and how he dealt with my employees. The lack of phone call from the GM ( as requested ) and the lack of phone call yet again at end of business as promised by the procurement manager himself to report back on my missing equipment . I mean? I am just a small supplier right? I will be sending them invoices for equipment to be replaced and will report back to wether they bothered to pay this or return the equipment that rightfully and legally belongs to me or paid their balance on their account !</p>