Booking Services

<p>I did an online booking with Hilton Hotel on the 3rd May 2017 for check in 26th May and check out 28th May 2017, firstly it stated the price but no were did i see anything regarding the price does not include breakfast, so my impression was all is sorted with bed and breakfast, so to confirm i called in to the reservation for accommodaion and got to a person called Nikki, i checked to see if the booking was done and she advised yes when i asked about the B&B she said no and if i wanted that it will cost me R4000 for the weekend after already booking the accommodaton for a sum of R3700 this is an additional R300 to the cost. So i did advise her that i wll get back to her hence that my cousin is getting married at the ICC that weekend and will check with her on this. so i obtained Nikki's direct line and cancelled the booking for 2 nights and booked the night of the wedding instead which was for the 27th May 2017. i was advised i will be emailed the new bookings and too date i have not recieved the new bookings and the cancelation for the old booking firstly, secondly i asked if i could get an early check in which i undersand cant always be given. I have two bookings which is now sitting with Hilton, nobody took the liberty to check on this and further to this both these bookings are on my credit card hence i cant believe for such a big hotel group firstly the web page doesnt state the correct information, secondly the reservation department doesnt know what they doing and cant even follow protocol and here i am sitting and waiting for my booking confirmation for 3 weeks. I dont understand what a big hotel group like this is actually up to. This is really sad that i now have to look for other accommodation coming all the way from Johannesburg purly because i dont know what is going on here and dont even want the booking anymore. </p>