BAD SERVICE FROM CONFERENCE DEPARTMENT

I requested a quote for a small conference group at Hilton Windhoek.. After no response for 2 days, I called, they gave me another email address.. After another day with no reply, I called again.. They did receive my email and is working on it.. Once I receive the quote, we accept and send an email back.. The confirmation (after 2 days) comes back as completely wrong. I retyped their whole document over and sent the details to them.. NO reply! I get a call after chasing a few times via email.. Margret calls to say she can confirm ALL is confirmed.. The clients are arriving the next day.. I am worried about the airport transfers.. She GUARANTEES me that they will be met via telephone.. Next day, clients arrive and no one to collect them. <br> The next morning I call to make sure clients arrived.. Hilton cannot find the clients.. Say they did not check in at all.. After calling 2 more times. eventually found clients in their rooms.. Just to find out they were not collected. <br> rest of clients arrived.. Hilton does not know about them.. After calling Tracey Lee they found the bookings..more than month later and account not sorted yet - chasing daily..NOTHING! Terrible service!!!