1 reviews | Active since Dec 2015
Appalled.
I went to their hotel this December . They asked me for my credit card at check in, I thought it was merely to make a copy of my card details incase anything should happen, yet without my consent they removed $300 , and I only realized when I did another transaction that I had minimal money left in my account. I then queried at the front desk, they said they took for my stay and it will be back in my account when I leave the hotel within 3-5 working days should I not spend anything. I didn't spend anything and they confirmed that with me on check out, in addition confirming that the $300 they took WITHOUT my consent will be in my account. It is now 9 days later , I am left over seas with no money transferred. I have no money in my account as I budgeted accordingly to receive the money in maximum 5 days. I call them, they are so unhelpful. They say they have released it , yet the bank begs to differ. The bank then called the Hilton - turned out it was the Hiltons fault. After countless hours spent on the phone , I still sit with no $300 that was taken. I am furious. They said it will be in my account in 5 days - lets see that happen! <br> Very disappointed!!
