PAID FOR A PART FROM HILTI AND NOW THRERE IS NO SERVICE REFUND WANTED IMMEDIATELY

Worst service ever!!!. My husband bought and paid for part for a hilti gun and spoke to trend, which helped us very well he recommended the right guy to work through and this "guy" just doesn't seem interested in helping his clients or customers!!! We paid for the part on the 19th September t To which this "guy" (can't remember the name) informed Phillip that the part will be there in about a day. So since then Phillip has to call this "guys everyday and everyday this "guy" has a different story... Hilti just doesn't have service of any kind and customer service sucks big time. Pay back the money if R2136,61 immediately. I am done with Hilti I will never support or buy anything from them ever again as I was a huge supporter of Hilti but this is the worst I ever got. This store of Hilti operates between mosselbay and stillbay... now how long does it take to deliver my paid part to riversdal!!!!! Which is 30min or less from stillbay!!!. PAY BACK MY MONEY . THANK YOU TO TREND FOR ALL HIS HELP AND ASSISTANCE ... HILTI HAS BAD CLIENT SERVICES OR SEND YOUR STAFF FOR TRAINING OR GET PEOPLE WHO REALLY WANTS TO WORK !!!!!