Amazing Service
<p>This rep Wynand Botessingle handly saved Hilti from a nightmare.<br />My Charger was faulty and a replacement was recommended. I had to travel to the DRC and tried to make a plan for it to be replaced. I drove to midrand to pick up the charger. When I returned home to find out they have given me the wrong charger.<br />I contacted my current rep who I had been moved to from Wynand which I was not happy about. This rep told me I shouldnt have gotten the charger as it was supposed to be delivered the day I was flying. Who tells a client your not supposed to get something and is unwilling to make a plan. His next comment was I can drive to midrand to fetch his charger.<br />Thats *******, I then contacted Wynand who was willing to drop one off at my house. <br />Once I got the charger I realised the battery was gone as well.<br />Wow I was not impressed that hilti didnt request my battery to test that is was ok.<br /><br />I called Wynand and he made a plan to get me another battery 5am on my way to the airport. That is incredible service. Wow I am impressed with the lengths this man will go to, to deliver a service he believes should be delivered. Your other reps could really learn from this guy.<br /><br />Fast effient service. Always quick to respond and provide me with what I need. I ended up buying another cordless grinder, cordless drill and 2 battery packs, just because of Wynand. Because of this other rep I was ready to drop the Hilti brand. I dont want to work with a company with people who tell you that you shouldnt get the service you paid for, and after the company made a mistake made my life harder instead of making up for. People like that will **** your brand.<br /><br />Please thank wynand for me, its an absolute pleasure to work with such a legend. There have been other times I have requested things from him and he did his absolute best to do what he can, I truly respect that kind of dedication.<br /><br />Your service department needs a kick in the behind, Wynand contacted them about spares for my old grinder which they told him they dont have. We went to your midrand branch and purchased them as they are still available. Wynand did send me proof that he actually emailed them and they said they had no brushes for that grinder. He can only do as much as Hilti enables him to do. He has so much potential, hope you see that.<br /><br />You would lose so much business if it wasnt for people like Wynand rescuing your brand.</p>