HILLZ REFRIGERATION RENEGING ON 3-MONTH WORK GUARANTEE

I have several issues with a repair job (22 May 2018) as stated below. 1. Titus never gave me a quote before commencing the work. When I asked him what’s the problem he said that they need to replace the defrost timer. They arrived at 15h00 and at 16h00 I asked what the cost approximately would be, as I probably needed to draw more cash. He then mentioned that it would be R 1 200 without telling me what it’s for. On asking he told me that it‘s this defrost timer and a ‘thermister’ plus the R200 call-out fee. This to me is a substantial amount! If you take your car for a service they will give you a quote and get approval before starting the job. I expect the same of this service. 2. When done I asked if they cleaned the floor before pushing the fridge back. When they left I found a cut electrical cord. Not aware of this, I pulled the fridge out to check and found a new fitted plug. The floor was not properly cleaned. After cleaning up the floor and the fridge I found that the cord is so short that I had to stretch it to its utter limit to be able to push it into an electrical point. Moreover, the electrical cable - a new one – had multiple shoddy connections where it was connected to the defrost timer and the motor. Many single wires were connected with black tape wound around twice only. The water receiver at the bottom (on top of the generator) was completely loose and must have been broken during this repair. 3. When checking that all is well I found that the lights are on as previously, but now no motor was running. It does not work at all at the moment. It worked for 5 minutes only! Obviously due to the shoddy connections, once the fridge was moved, one or more of these got disconnected. 4. They cut my calls (all 3 lines) on a continuous basis: 25 May18.