HighFi Corp Mall of the North

On the 8TH Of March I took my PS5 into Highfi Corp Mall of the North after it stopped working on the 7th and just wouldn’t turn on. The ladies at the Customer care desk were very friendly and booked it in and informed me that the is a 21 working day turn around time. I followed up on the progress of the warranty claim on the 19th working day and I was told that the unit was approved for replacement by the supplier. They were waiting for the supplier to dispatch the unit through to them. 25 working days later and I still don’t have a my unit. The issue was escalated multiple times by the Customer service agents at mall of the north but still nothing is being done to resolve the issue. I don’t know what the management at Mall of the north is doing about it because it would be only fair to assume that they should be stepping in to expedite the process given the fact that the 21 working days have lapsed. In the meantime I’m stuck paying month subscriptions on my PS5 that I’m not able to enjoy and HighFi corp Mall of the North management is not willing to step in and assist. If they not willing to assist then they should give me my money back and I will go buy the unit somewhere else where I wont have issues with it after only 4 months of ownership.