Double booking

Utterly disappointed!!!!

I booked via booking.com on 08 Jan 2019 for a 2 night stay on 09 and 10 August 2019. I received confirmation: "Your booking in Swartruggens is confirmed. High Tree Lodge is expecting you on 9 August Your payment will be handled by High Tree Lodge. The 'Payment' section below has more details You can cancel for FREE until 25 July 2019 23:59 [Swartruggens]."

This morning 05 August - and after I messaged the establishment on Friday 02 Aug - I am informed by message that my booking is cancelled!! "Good day Desiree unfortunately our high tree lodge is already fully booked for these dates. Unfortunately i will have to cancel this reservation."

They did not even have the decency to phone me with this news. I had to make contact with them, I spoke to Nikkie Robinson who said 'oh we have another booking which was made though AirBnB so your booking is cancelled’. She said they messaged asking for an email address to send an invoice. A worthless excuse because I have received their other messages and I receive messages for other my bookings made without any problems.

Atrocious - 4 nights before the long weekend!

For the record I received other confirmations via booking.com on 22 June: "Booking Assistant Your booking at High Tree Lodge is confirmed. How can I help?" And as at now my booking is still showing as confirmed on the booking.com dashboard