High Speed Gas delivers low-speed gas (with no guarantee you will end up having gas at all)

We bought a house in Orange Grove about three years ago. It has piped gas for two bathrooms and a hob. The Gas Compliance Certificate we received from the previous owner allowed for the gas geyser to be above the ceiling in the main bathroom but, when we needed to get a new Gas Compliance certificate about six weeks ago, we were told (by High Speed Gas) that this was *******, and they would have to move the geyser out of the roof. They issued us with a quote for just under R5,000.00. We accepted the quote. Probably close on two weeks after paying the full amount, they did the work - but moved the geyser to the outside wall of the main bathroom, which is high above ground level, so completely inaccessible to the tenants/prospective new owners. This is a problem, because the gas flame keeps going out. In fact, the flame went out within a day of their re-locating the geyser - so there was no hot water in two of the three bathrooms. When I complained, they said they could move the geyser to ground level for another almost R3,000.00. Then, after a site visit, they suggested extending the flue - which they thought might solve the problem. We agreed, and I paid another almost R1,000.00. They did the work, and the flame went out within twenty-four hours. The tenants/prospective new owners have been unable to use two of the three bathrooms for about six weeks. I emailed High Speed Gas, to express my dissatisfaction - but they have not rep****.

I am unhappy because: 1. They re-located the geyser to an inaccessible place 2. They are not punctual, or efficient 3. They took their time to issue a Gas Compliance Certificate (now, ironically, we have a Certificate, but no usable gas in two bathrooms) 4. They seem to change their minds about what is acceptable and/or necessary 5. They don't seem to care about customer satisfaction