WORST EXPERIENCE- ****MED!!

We had the worst experience in this place. Upon checking in at 17:00 in the evening we were told we cannot check in due to a pipe burst which occurred 3 days ago and no contacted us to make alternative bookings nor did they have alternative accommodation for us. The worst part is that this was a lie, a man kept coming in and out of the building with laundry to show that there was water and when my friend asked to use the toilet there was water. They refused to refund us until we went to booking.com to sort out our issue, the receptionist at happy Rhino got all angry and emotional when we requested alternative accommodation and told us there is nothing he can do. We had to drive back home after making a booking a month in advance and everything was confirmed, I even called the place mid Feb to ensure all will be smooth on the day.