bad service

Always can a seller expect bad service from HCM regarding Clearance certificates. If you as a seller don't enquire on a weekly base you can forget about obtaining a certificate. I have sold 3 properties and suffered enormous inconvenience 3 times. Received an APOLOGY FROM HCM with the last transaction on their negligence and lack of interest. I have the same question over and over in SA and it is shocking how fast service is going down down down...service that YOU PAY for. Question: Are officials aware of the fact...if it was not for account holders they did not have a job! If more people go to work everyday and there work is their passion instead of go to work to collect a pay check month end then SA would be a much better country to live in. If I do not deliver account holder satisfaction service I would close my doors in a week. But then,.I am private sector...no pay check to collect. No service no pay. Watching the news it seems 90%of municipalities needs urgent training in customer care!!<br>