Owner *****

Short description of the complain: Parts involved . Complainant :Danny Hadary -client Shop owner : HCSD SECURITY SHOP MANABA - JOHN OWNER "SOUTH COAST SECURITY " WITH 2 TECHNICIANS AS C.J. AND Bradley . -Auto Gate : Jason technician Sequence of event : I was in the shop asking to buy wireless infra red gate security beam . The shop keeper is recommending a old experience technician from behind me to do the job .We agreed about the price and he came to do the job . After 2 hours was dark and couldn't do the job . The job normally suppose to take max 30 min ...but because of the faulty unit which he complained he didn't finalized the installation. HE asked for more money as we agreed and I said to finish the job first and we talk because is not my fault that the unit is faulty or the batch is wrong .Next day he didn't come because he took other jobs but returned the component to the shop. I ve collected and I ve aproched "Auto Gate " reputable company We agreed of installation cost more that was requested by the previous installer. This installer didn't succeed to finalized the installation pointing that the PCB is faulty . I've told him to come with me to the shop to explain what's going on because I want the refund . He refused saying that: I'm not talking to all bi**hes in the shop...and that sh*t owner . Finally I went to the shop to get the refund and all tentatives to close the issue peacefully didn't work. Owner complained: The unit has silicon on it The technician claim that couldn't do the installation because I was looking ..sic!!! The wires from the motor are rotten.... The conversation was recorded on my phone. I said : No wire was rotten and the voltage was checked by the first installer and the voltage reading was max possible. Pls deduct 10% ..or 20%.I don't want to fight ...John said no. I will cean the unit but is ********* to sell it again and to have same problem...John said no ! John wants to say that the unit is ok and all 3 installers are wrong but that installation is based on 4 wires connection and nothing was wrong with the installation. THE UNIT IS IN THE SHOP ! PLS NOTICE THAT THE Shop.invoice has WATER MARK "PAID " IS VERY PRONOUNCED AND IS DONE IN PURPOSE TO COVER THE VAT NUMBER AND REGISTRATION NUMBER . I M PREPARING TO NOTIFY SARS about this situation which surely is done in purpose to cover some ilegalities about the activity of this organization. From the atitude of the third installer is clear that this shop has various issues in the industry with customers . John is ************ personality with a level of dishonesty which I never saw before. John is claiming that will get a report from his supplier about the unit but... how we can be certain that this unit is part of his investigation as the unit doesn't have any identification number. All what I want to recover the 746 Rand paied in good faith to this shop and never work with this shop never ever in the future .I will work with the media groups from the South Coast with about 159k members to inform about my true experience with this ************ member of this industry. Danny Hadary