1 reviews | Active since Oct 2012
Bad Service
Mr Syme(Sales or MD?) denied he was the MD of this company after I contacted him regarding a complaint wrt one of his workers- Mr Barry Wingrove. Both these persons imp**** I was lying about a cancellation of an order I placed on this company, in short....<br> <br> 1. I cancelled in order for a Solar Panel installation after Barry neglected to inform me of the well hidden away T&C policy whereby they state on their website (and not clearly on the quote) that TRENCHING AND DIGGING will be charged extra...in my case an extra R1,000....<br> 2. I called numerous times to ask if they will have enough time for digging, because they were very late on the day of installation. NOT one of the persons I spoke told me that the digging/trenching was not included on the quote but will be extra...,<br> 2. I now have to pay a 25% ( no the normal 10%) Admin/Handling fee for NO service delivered and been insulted by the MD and Sales Person....what a slap in the face for a potential CLIENT<br> <br> I expect a public apology from these 2x individuals and a full refund of my deposit(less 10%) <br> <br> I have also lodge a complaint with the Consumer Board to investigate this company and informed my lawyers of my concerns<br> <br> Unsatisfied
Hello Hugo.
Thanks for your report. I have gone through the recorded messages with the various sales persons as well as the vehicle tracking system so that all information presented are based on facts.
1) Our Terms and Conditions are very clear and printed on all quotations with reference back to our website 2) There is allocation on the quote in a line item clearly worded that there could be additional piping charged and that the quote is based on the information supp**** by customer.3) Prior to commencing the installation on site, our technicians advised you that the information you provided with regards to pump distance was incorrect and that additional piping and trench work would need to be charged for. [this is clearly described on the T&cC's]4) You rejected the additional costs and agreed that you would prefer to DIY the installation to save costs.5) You never paid the balance for the DIY panels and kit6) You then advised our operations manager that your 'personal loan' had been rejected and you could no longer afford the DIY system and that you would like a full refund 7) Operations manager advised 25% cancellation fee made up of travel & time spent on site to date.
Hello Hugo.
Thanks for your report. I have gone through the recorded messages with the various sales persons as well as the vehicle tracking system so that all information presented are based on facts.
1) Our Terms and Conditions are very clear and printed on all quotations with reference back to our website 2) There is allocation on the quote in a line item clearly worded that there could be additional piping charged and that the quote is based on the information supp**** by customer.3) Prior to commencing the installation on site, our technicians advised you that the information you provided with regards to pump distance was incorrect and that additional piping and trench work would need to be charged for. [this is clearly described on the T&cC's]4) You rejected the additional costs and agreed that you would prefer to DIY the installation to save costs.5) You never paid the balance for the DIY panels and kit6) You then advised our operations manager that your 'personal loan' had been rejected and you could no longer afford the DIY system and that you would like a full refund 7) Operations manager advised 25% cancellation fee made up of travel & time spent on site to date.