Refund from your Hi Store

On 24/07/24 my partner tried to purchase a PS5 at your Canal Walk store. After many payment attempts his bank (absa) confirmed that his daily purchasing limit would need to be increased and therefore he needed to visit the branch, at the time the bank had already closed. In the store it was agreed to attempt swiping R5000 and the balance to be paid in cash. The payment was successful, however he was then told that this payment declined and would have to be redone. He comp****. The 2nd transaction subsequently failed. The store assistant concluded that both payments had failed. Since my partner was able to confirm that money left his account he called the bank (absa) to confirm. The bank confirmed R5000 has been deducted from his account. The store has since claimed to process a refund and advised it would reflect in 24hrs. The refund is yet to be received. His been to your store twice and spoken to multiple people with no outcomes in sight. Your staff is appalling and lacks professionalism and respect for their customers. Please assist with getting the money refunded asap. Contact number is +27 (83) ***