Poor Customer Service by TFG’s Hi Store

I opened an account online at this Hi Store by TFG. The following day which was a Monday they sent me an sms that my account has been approved and that go to their store to get my card. They also said I should send the copy of my ID and 3 months bank statement. I sent the documents via email on the same Monday. On Thursday I went to the Hi store in Canal Walk to get the account card then I was turned away because I did not have my ID with. The guy at the store couldn’t even help me even though I had my driver’s licence. As far as I know the driver’s licence also works as an identifier. Anyway, I left the store to get my ID at home and came back to the store. A new guy assisted me woth the process of getting this account card. I gave him my ID then he told me the account is still under application. I told him that I got an sms that the account is approved and that I should come to the store to get the card. H and another lady asked to see the sma and I showed them. They called their customer service and their forensic said they are still waiting for my ID and 3 months bank statement - the same documents I sent on Monday via email. I left the store to irritated and so annoyed for coming to the store twice all to be told their head office made a mistake. Their mistake cost me time, petrol and money! I am so annoyed that I don’t want the account me anymore. I want them to cancel my application they caused me so much inconvenience that I even lost interest. I don’t take kindly to poor and costly customer service!