Poor service delivery

I firts came on a Saturday and they explained that they do not do claims on a Saterday and I should come in the week. Which is very convenient for them. So I came back during the week. Before coming, I called to make sure they have shocks. After reading ALL the detail on the invoice and warranty they could still not confirm whether they have my shocks. This is pathetic. It turns out they did not have my shocks but only AFTER 30 min of employees shouting on each other and workers complaining how they are treated.<br> <br> I do not understand why they could not check the shocks the first time (on Saturday). I looked at the sales consultant when checking the shocks he never came closer than a meter of the shocks, did not check any numbers on the shocks. Still think he was ********ting. <br> <br> Before coming back for the 3rd time, I called, asked whether they can help me over 30 min, asked if I can fetch the vehicle after 5 (they close at 5), asked numerous other questions. They refused to assist in any way possible. They simply want customers to accept bad service and bend over backwards for them.