Missing car partt

I am writing to express my dissatisfaction with the service I received at your workshop on August 26, 2024. I was assisted by Hendry for wheel balancing and alignment. Unfortunately, during the service, one of my wheel caps was broken. Rather than informing me about the damage, the broken cap was simply placed on my armrest without any explanation.

I had to call Hendry myself to inquire about the situation, and he asked me to come back to the workshop. When I arrived on August 29, 2024, I was surprised to learn that the manager was unaware of my issue, even though Hendry had clearly been instructed to resolve it. Hendry took the broken cap and promised to replace it, but as of now, nothing has been done.

I called him again on September 9, 2024, and he requested my car's VIN number. However, after providing this information, I have not received any further updates. When I followed up today, he seemed unsure of how to proceed and even asked me what I wanted to be done. I am confused as to why I, the customer, should have to provide a solution for a problem that occurred during your service.

I brought my car to your workshop expecting professional service, but instead, my vehicle was damaged, and I have been left without a resolution. I kindly request that you take immediate action to replace the broken cap and ensure that such negligence does not happen again.

I look forward to a prompt resolution to this issue. Sincerely,