HIQ Tyre Warranty Failings

Durban North Store Complaint.

My son took our car for a pothole damage claim to a branch HIQ different from installation.

He was turned away stating that the previous Company did not capture the Batch number. I found this odd as details are captured on the Reg Number, Cell Phone and Client on purchase.

They turned my son away presumably as it was December busy season and he was a young 20 year courteous child.

I took the car to HIQ installation company three weeks later and they reassured me that al was captured correctly.

They claimed I was literally a few days out of warranty and referred me back to HIQ Durban North. I requested the Manager he was never available even after after several calls. I raised formal complaint.

The regional Manager was alerted. THEMBELANI MIYA Retail Development Manager - KZN.

I am now shocked to hear that they claim we didn't provide a receipt!

If this was the case, why didn't they say, this in the first place. No Receipt no Warranty!

Receipts were provided to both Stores and the manager!

They now claim we never provided a receipt. Really?

Seriously, what are we teaching our children if companies as renowned as HIQ operate like this without accountability.

There should be written procedures for rejections.

Sad Experience. I have referred the matter to Legalwise and Wendy Knowler.