Hi Q ... disastrous incompetence.

Terrible, almost ********** service.

I negotiated a price for four tyres and alignment on 30 November 2018. I paid in full, could not be given an invoice because the printer was out of order, and had to go back the next day to have two tyres fitted, which were not available at the time of purchase.

I noticed that the balancing took unnecessarily long and asked the operator if he had been sufficiently trained, because he would put a weight on, spin the wheel, take the weight off, spin the wheel, put a new weight on etc etc. , his reply was that the machine has not been calibrated properly. Getting my car off the ramp proved to be problematic as well, since the lift did not appear to be in perfect working order.

The car was moved to another bay for alignment, where the operator showed me on his computer that the camber and castor were out on two wheels and that i would have to pay R 350 per wheel to have this corrected. I took this up with Krish (apparently the manager) who promised to "take care of it". After a while Krish gave my key back and said it was "sorted" and that I had to remember to rotate the tyres every 8-10 thousand kilometers.

I drove off and at the robot took a look at the printout and noticed that the readings were the same as what the operator had shown me, and that this printout was dated 2/11/18. Furious, I took the car back to Hi Q Pinetown and expressed my disgust at this deceit. Krish then offered to have the castor and camber settings done for free and explained that the computer screen had been replaced the day before, which is why the date would be incorrect. Twaddle!! I declined his iffer, because i simply had no faith in their ability, equipment or ethics.

Today I went to Supa Quick who charged me R250, gave me a printout that showed the exact figures Hi Q had, and how they were no corrected to manufacturer's specification.

Thank you for nothing Hi Q ... enjoy your demise!