BD
Buhle D

1 reviews | Active since Jul 2019

04 Jul 2019, 15:48

Hi-Q Centurion is the worst! Stay away from them.

I took my car for a routine wheel balancing and alignment at Hi-Q, Cenurion, a day before my birthday, about 2 months ago. When they fit the tyres back on the car; the car had completely lost suspension and could not drive. At first, the company representative told me not to worry; and assured me that they would sort out the problem. When they failed to fix the problem, he, subsequently, turned around and said his company was not responsible for the damage and that the car would have eventually sustained the damage to the suspension, in any case. Mind you, this is no different from someone ******ing another human being and arguing that that person would have eventually died anyway! How insane and ridiculous is that! I tried to argue my case and to reason with the company representative and essentially informed him that, as far as I was concerned, I had come in with a fully functional vehicle and as soon as they had taken off the wheels and put them back on, the car had completely lost its suspension and had an on board reading that stated "stop car, car too low" - something that it did not display at any point prior to my bringing in the car to Hi-Q, Centurion. They could not even drive the car into the wheel alignment bay, because it was too low! Despite that, the Hi-Q representative insisted that the company was not responsible for the damage and they would not help me in any way to restore the car to the condition it was in, prior to the damage. I eventually took the car to the Mercedes Benz dealer, where I had to pay almost R28,000 for parts and repair costs. After this experience, I would NOT recommend Hi-Q to anybody and would appreciate any legal advice and assistance on how I can get compensation from Hi-Q, Centurion for the damage they caused to my car. The sad part is that prior to this incident; I had been a loyal customer to Hi-Q, Centurion from 2014. But after this, they clearly demonstrated to me just how much they did not value my business. Some days later when I called them to request the job card they had used to book my car in on that fateful day; the company representative I spoke to assured ma that he would email it to me, which he never did, even after numerous follow up phone calls. I still want this company to compensate me for the damages they caused to my vehicle. I have no doubt in my mind that Hi-Q, Centurion damaged the suspension of my vehicle on that day. My advice: stay away from service providers that care nothing for loyal customers, such as Hi-Q, Centurion.

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