Hi-Q Centurion

Terrible experience at Hi-Q for the Second time now in a row. This is a long complaint , but this is what happened to me.

I brought in my Car because my Tyre had a slow puncture. So obviously I brought it to Hi-Q because I have tyre insurance.

They came back to me saying that the tyre has too much damage and needs to be replaced.

I said , well i registered for the tyre insurance so please sort it out with them. I sat there for some time just for the guy to come back to me to say that the "Insurance claim system is down"

This was between 10Am - 11AM this morning.

I then said I will go back to the office until they sort this out.

So the guy phoned me back saying i didn't register for the tyre insurance. How convenient now that this happened to almost a brand new tyre. about 3 months old.

i am 99% sure i did register for the insurance , or maybe i couldn't because also the system was down. And now they even asked me for my invoice? Well, my invoice is at home, not like i can jump into my car quickly and go get it. But the guy can see on the system when i bought the tyre.

So i told them just fix the hole and put back the tyre , and they said they can't because they already sent it to the warehouse.

I MEAN FREAKING WOW MAN!!!

They can't sort out insurance because systems are down, but they can send my tyre back to the warehouse that quick?

They also already fitted a NEW TYRE , WITHOUT EVEN SENDING ME A QUOTE FIRST!

So at the end they had to take my spare tyre and fit that.

And the first time i went there. Long story short, on the first time i did an insurance claim. I could only claim R100, and it took more than 1 day to sort out the claim. I ended up just paying for a new tyre.

I would advise people to just stay away from this business.

There is competition out there with much better service.