Dont Care attitude

I sent a 17'' alpine mag rim (damaged) to Hi Q Hoedspruit on the 14th of December, spoke to a gentleman called Werner who said he will send my rim to get repaired, and he had said he will get back to me to give me feedback the following day as to whether the rim was sent for repairs and when it will be returned, its now been over 3 weeks and I still have not received a response, I sent numerous emails one on the 20th Dec 2017 and another one on the 3rd of January 2018 to which no response have been received I decided to phone on Saturday 6/01/2018 spoke to a gentleman there who said the rim is not there and he will follow up today with the company that they use to fix the rims to find out where it is and when it would be returned and get back to me, I call this morning I speak to a lady who now tells me that Werner in on leave and I must wait for him to return on Thursday the 11th Jan 2018, even after I explain to her that I need to travel to KZN tomorrow, no assistance was offered, so I guess I am gonna have to drive for over 800km tomorrow with no spare wheel because the staff at Hi Q hoedspruit have a genuine don't care attitude when it comes to their customers, and I wonder if this kind of service is app**** to all customers equally or if it's just reserved for a select "special" few. This is unlike the service I always get at HiQ Estcourt, the guys there are so professional and friendly and I expected the same when I visited HiQ hoedspruit and that turned out to be the biggest mistake I ever made, I never will do business with HiQ Hoedspruit ever again in my life - and kudos to the guys who put their custmers needs first, this review is not directed to you, you keep doing what you do and maybe the guys from HiQ hoedspruit may learn the definition of customer care from you guys. (SO DISAPPOINTED)