Broken commitment.

After 3 months I noticed damage on a rim after having tyres fitted at Hi-Q DURBAN ROAD CAPE TOWN, after a discussion with the Manager, he first refused, but after discussing it and as, a gesture of good will agreed to pay for the repair, advising that he would get the repairer to contact me, yip you guessed it, no call or contact made with me, most frustrating, tried numerous times to reach him as well as leaving messages as well as sent an E-Mail (to which I have had, to, date, no reply), finally I got hold of him telephonically, querying why I had not heard from the repairer, his reply, " I SPOKE TO MY BOSS WHO SAID THAT AS IT WAS 3 MONTHS LATER HE WILL NOT DO THE REPAIR", that's shocking given that the manager agreed to it..... knowing that it was 3 months after the fact. Yes it was 3 months late, and yes I did check for damage after the tyres were fitted but sadly not after the alignment was done. It is my wife's car and being retired we rarely use the vehicle, as a result I only saw the problem when I washed the vehicle, yes 3 months later. So ********* and unprofessionally handled, this is not about the costs to repair. To anyone thinking of using them stay clear.